Public Engagement
Our public engagement initiative, Mediation 360, is designed to build awareness and trust in mediation. Put otherwise, it aims to ensure that when conflict arises, people know there is an effective way to resolve it.
Mediation 360 works through interconnected verticals, engaging the general public, key gatekeepers (including the lawyer community), students (including law students), and organisations of all types and sizes. Each vertical focuses on a specific audience, but together they create a connected ecosystem in which mediation becomes visible, understood, and accessible.
We deliver these programmes in partnership with academic institutions, local self-government bodies, and institutional stakeholders (including bar associations, industry organisations, and professional bodies).
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GENERAL PUBLIC AWARENESS
While many in the public are familiar with the term "mediation", only a few fully understand how it works or applies to everyday disputes.
We design carefully curated learning experiences for the general public—through online and offline campaigns, events, and other outreach initiatives—to introduce mediation in clear, relatable, and context-specific ways.
We believe that greater awareness at the right time increases the likelihood that disputes are approached constructively, rather than allowed to escalate unnecessarily.
GATEKEEPER SENSITISATION
We recognise that disputes often take shape long before they enter formal systems. At this stage, individuals turn to those they trust—teachers, lawyers, police officers, elected representatives, counsellors, social workers, and community leaders.
Our programmes engage these gatekeepers through focused workshops. The objective is not to train them as mediators, but to enable informed judgment: recognising when mediation is appropriate, understanding its legal and practical framework, and guiding parties towards it at the right stage.
Among the gatekeepers, lawyers play a central role. As primary advisors at the point of conflict, they shape dispute resolution choices. We support them in exercising that influence with clarity, credibility, and strategic foresight.
We engage with them through professional development programmes such as Mediation Masterclasses, MPRP and dialogue platforms such as Mediation Conversations, conferences, and research-led initiatives.
These efforts, amongst others, focus on strengthening mediation advocacy, addressing practical and perceptual barriers, and enabling lawyers to integrate mediation effectively into their advisory and dispute-resolution roles.
STUDENT DEVELOPMENT
We engage students—from secondary school to postgraduate levels—to build foundational capabilities in dialogue, collaboration, and constructive conflict resolution. At this stage, the focus is on mindset and skills: helping them understand diverse perspectives, communicate effectively, and approach disagreement with clarity and respect.
Our programmes place particular emphasis on students of law, psychology, education, social work, and management—fields that directly shape how conflict is understood, addressed, and resolved in professional contexts.
Law students receive more focused attention, given their clearer pathway into mediation advocacy. We engage them closely, often alongside practising lawyers, through our professional development initiatives. We also provide students with meaningful exposure to mediation through competitions.
Engaging students in this way represents our long-term investment in shaping how future citizens (and future professionals) perceive and respond to conflict.